1. Introduction

Bali BioAnalytics (\”we,\” \”us,\” or \”our\”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (balibioanalytics.com) and laboratory testing services.

2. Information We Collect

Information you provide:

• Contact information (email address) when you place an order or use our contact form
• Sample submission details including product name, manufacturer, and batch number
• Payment information necessary to process transactions

Information we collect automatically:

• Basic website usage data (pages visited, time on site) through standard web analytics
• IP address and browser type for security and fraud prevention

Anonymous testing: We offer anonymous testing services. When using this option, no personal information is required or collected beyond what is necessary to deliver your results.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your testing orders
• Generate Certificates of Analysis (COAs) with verifiable Test IDs
• Communicate with you about your order status and results
• Respond to inquiries submitted through our contact form
• Improve our services and website functionality
• Comply with legal obligations

4. Data Protection & Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encrypted data transmission (SSL/TLS) across our website
• Secure storage of test results and client information
• Access controls limiting data access to authorized personnel only
• Regular security reviews of our systems and processes

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Test results and COA data are retained to support our online verification system. You may request deletion of your personal data at any time by contacting us.

6. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With service providers who assist in our operations (e.g., payment processors, hosting providers) under strict confidentiality agreements
• When required by law, regulation, or legal process
• To protect the rights, property, or safety of Bali BioAnalytics, our clients, or the public

7. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use tracking cookies or third-party advertising cookies. You can configure your browser to reject cookies, though this may affect certain website features.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Withdraw consent for data processing at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at info@balibioanalytics.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
info@balibioanalytics.com